What my clients say

Welcome to my client reviews! Here, you’ll find firsthand experiences from entrepreneurs and business owners who have benefited from the virtual assistant support I provide, either directly or through my trusted UK-based team.

See how my tailored approach has helped others streamline their businesses and achieve their goals. Your success story could be next!

Working with Emma has allowed us to hand over so many tasks and operations within our business that we never thought we’d be able to hand over to anyone else. It now means that we can concentrate on the stuff that we’re good at. It has been a game-changer for us to know that our business is being supported by such an amazing person, who cares about what she does and how she does it. Emma has been one of our best business decisions yet!
— Natasha Johnson, The Celebrants Collective
I am so pleased that I came across Emma, as otherwise I never would’ve found my amazing VA Emily. I explained to Emma exactly what I needed, and she delivered! Emily has only been with me for a short time, but I already could not manage without her, and she has fitted into my business perfectly. Emily is everything Emma promised and more. I couldn’t be happier with Emma’s professional service from start to finish. Thank you so much.
— Dani Thomas, Virtuoso Luxury Private Travel Expert
Emma arrived as a bit of an earth angel just when I needed her most to help me gain time, efficiency and growth in my business. Emma’s energy is in perfect alignment with how I work, and her positive and sunny outlook is refreshing and a wonderful addition to my business. I so appreciate and value her organisation, high standards of work, and the intuitiveness and resourcefulness she demonstrates to deliver above and beyond. I trust her implicitly and feel blessed to have found such a genuinely beautiful soul. I can’t recommend her highly enough.
— Romy Wyser,​ Intuitive Guide, Empath and Spiritual Mentor
We highly recommend Emma and her team to anyone looking to outsource elements of their business and free up much-needed time. Emma very quickly introduced us to our brilliant virtual assistant, Tanya - and now we couldn’t be without her. She’s made a huge difference to the day-to-day running of our giftware business and has a wealth of administrative expertise. We can now focus on creating new collections, developing new partnerships and feel a lot more productive as a result.
— Sarah Edmonds, Sarah Edmonds Illustration Ltd
Emma is a first-class VA, and she has really transformed my live illustration business and my client onboarding system (before Emma came along, there was no system, haha). Super organised and responsive with an amazing eye for systems and simplifying things. Since having Emma on my team, I am more consistent, my newsletter actually goes out, and everything runs smoothly.
— Katie Chappell, Illustrated Live
I had the pleasure of working with Emma to find a new VA to take over from my previous assistant. The customer service was exceptional, and the entire process was seamless and stress-free. Emma made sure to understand my specific needs and introduced me to Zoe, who has been fantastic. I’m very pleased with the ease of finding a new VA and the excellent support provided throughout the process. Highly recommend Emma to anyone looking for a VA!
— Rob Brown, Accounting Influencers Limited
I am an illustrator and was finding that a lot of my days were spent doing social media, emails and admin, so I decided to get Emma to help me out so that I can spend more time illustrating. She is super organised and has really helped me clear the decks so that I can spend my days drawing, which is what I love best.
— Helen Stephens, Author & Illustrator
We recently sourced a VA through Emma. The experience was personalised, friendly and very efficient. We particularly liked the shortlisting and being able to interview different candidates to get a match. We’re very happy with our choice and highly recommend Emma if you need VA support or other such services. Brilliant stuff!
— Rebecca Fitzgerald, StrawberrySocial Ltd
Emma is an absolutely wonderful VA and I couldn’t recommend her highly enough! I was a bit lost and worried about working with a VA before I met her, but she took all of the overwhelm and confusion straight out of my hands. We worked together on an extensive monthly marketing campaign that she provided all the support for. She is thorough, very knowledgeable, helpful, friendly, and an overall really lovely person to work with.
— Marissa Waite, Marissa Waite Creative
Working with Emma was so easy, and I was delighted with the service. Emma introduced me to Danielle, who is literally my sanity saviour! Danielle is so flexible that she has fit right into the chaos, which is my ND world. I can not recommend Emma and Danielle enough!
— Amy Bell, Teal Compliance Limited
Emma is fantastic! She has been a great asset to my team. Every week, she delivers everything I ask for, and I couldn’t ask for any more. I would highly recommend her services.
— Krissy Monaghan, Mess Around Ltd.
Great service and a lot of support throughout the onboarding process and even months into the partnership of working with our new VA. The VA we are working with is also fantastic, and things are going very well.
— Tom Edgar, BDA London
A joy to work with! Emma’s efficiency, thoroughness, knowledge and dedication have helped us hugely over the last 6 months, helping us to evolve and grow a relatively small Facebook group to a busy, popular page which has recently hit the 5,000 follower mark! Emma has been a great asset to the team, and we can’t thank her enough for her help. Definitely consider Emma if you’re looking for support with your online presence and growth.
— Rachael Cronin, Royal Voluntary Service
Emma’s service was perfectly seamless. Emma understood my needs and introduced me to a brilliant VA. She is super responsive, professional and has a fantastic and varied selection of VAs to meet your needs. I wouldn’t hesitate to recommend Emma to make your life a whole lot easier!
— Sapna Sangar, Healing and Mindset Mentor
Emma is absolutely brilliant. I’ve worked with her for almost a year, with her looking after my newsletters (plus some ad hoc work). I love that Emma takes care of everything seamlessly. I never have to chase (if anything, she occasionally has to give me a friendly nudge to send her the content!), there are never mistakes, and it just gets done. She also makes great suggestions to add more value. If you’re looking to take some of the stress out of your business, hire Emma!
— Emma Cossey, The Freelance Lifestyle
Emma introduced me to 3 potential VAs and gave me a good insight into each of their skill sets. She also provided a specific recommendation for who she felt would be best to support me, which was really helpful. The speed and efficiency with which everything gets dealt with and responded to by Emma and my VA is great. I would definitely recommend Emma and her business.
— Sophie Tully, Nutrition Scientist and Health Coach
Emma is highly efficient, reliable and professional. She has set up good systems of communication and is very organised! Emma has numerous skills and capabilities. I have been using her services for around 3 months now, and I know I’m not utilising her full potential as yet. I highly recommend Emma!
— Dr Belinda Coker, Your Trusted Squad
From the initial call, through the scoping discussions, right through to the placement of our fantastic VA Gemma, we have been delighted with the service we have had from Emma. The difference Gemma has made to the business has been a game-changer for us. Thank you, Emma.
— Scott Rimmer, Maverick Associates
I was wasting a lot of precious time on tasks I didn’t really understand, which led to poor time management and frustration. This is where Emma stepped in. Emma very quickly understood my needs and was great to work with. I was happy to give Emma free rein and was really happy with her work; her communications to me were clear, timely and always helpful. I highly recommend Emma.
— Mel MacColl, A.I.M Change Solutions Ltd
We worked with Emma, who found us an amazing personal assistant whom we can work with virtually. This has really helped our organisation and has been a perfect solution.
— Alyson McGregor MBE, Altogether Better
I have been using a Virtual Assistant (VA) for just over a year now, and have been paired with three VAs during that time. Emma is in a different class to the others. Obviously, being a VA has its advantages in terms of flexibility, but I don’t think that makes it easy. It requires discipline and periodic focus to deliver genuine assistance to a remote exec. What I was looking for was someone to help me become more professionally effective, but in a cost-efficient way - the right person is key to that. A poor VA can even be a drain on your time, but a great VA like Emma is gold and worth every dime.
— Ben Sowter, Quacquarelli Symonds Limited
I would usually find a personal referral for VA support, but in haste, I found Emma’s services online. Emma was extremely efficient in both responding and quickly understanding my needs, and then in connecting me to Sarah, who has been a superb support. In addition to the all-round excellent and professional service (both Emma in managing the contracting and Sarah in the VA support), I also appreciate having my team in my timezone, having a VA who’s experienced working with my level of clients and their contexts, and the ability to flex the level of support up and down according to my needs. I certainly recommend Emma’s VA services.
— Sam Wigan, Sam Wigan Coaching
Emma is an incredibly quick, careful and thorough virtual assistant, and someone I also call a great friend since I started working with her. I’m not the most organised of people, but Emma has been brilliant at working around me or helping me keep to schedule, which has been so valuable whilst work has been so busy. She’s a lifesaver, and I’d recommend her to anybody without hesitation. Trust me, you need her!
— Leanne Rhys-Moir, Heart and Soul Digital
Emma is an absolute pleasure to work with. Her organisational skills would really benefit anyone looking to have a helping hand in keeping their business running smoothly. She has really helped me get a head start with PR for my business and has done so with enthusiasm and a positive can-do attitude. Thank you so much Emma for all your hard work!
— Alice Stewart, Alice Stewart Jewellery
Emma is a superstar. She is exceptionally good at what she does, she’s quick AND thorough (a real rarity) and she is a genuinely lovely person to boot. Plus, she copes with my endless dithering with patience and kindness. Get her on your team!
— Claire Bradford, Creating Ceremony
I have worked with Emma now for quite some time and what a find she is. Professional, knowledgeable, punctual and has a wonderful imagination and creativity for social media posts. I don’t know how I managed before Emma, she makes the work seem effortless. If you are looking for a VA, then look no further, she is amazing.
— Hannah Chatwell, Offington Therapies
Having Emma on board has been a lifeline in what has been an extremely hectic year for us. She just gets on with the job in hand - smart, efficient and always delivers above and beyond. We’re so grateful to have her on our team and couldn’t recommend her more highly!
— Jess Sims, The Doers