Meet Tanya

Tanya is a dynamic e-commerce specialist with over 15 years of experience in the retail, wholesale, and distribution sectors. Her expertise lies in supporting e-commerce businesses, both service and product-based, handling a spectrum of tasks from customer service to sophisticated order management.

Throughout her extensive career, Tanya has refined her administrative skills to master the intricacies of e-commerce operations. She excels in email and inventory management, making her an invaluable asset for businesses seeking streamlined, efficient processes.

What truly distinguishes Tanya is her passion for exceptional customer service. She combines her extensive knowledge with a compassionate, problem-solving approach, ensuring every client feels valued and supported.

In Tanya’s own words, she tells you a little about herself below so you can get to know her.

Get to know me

Hello, I'm Tanya, your e-commerce admin expert. I'm based in Northamptonshire, where I live with my partner and our twin boys. From a young age, I was fascinated by computers and administration – I even used to play 'office' with my friends!

Today, I am proud to have transformed this passion into a thriving career, with a dedicated home office that's my haven of productivity.

When I'm not assisting businesses in conquering their e-commerce challenges, you'll find me enjoying nature with my family or reigniting my commitment to fitness, reflecting my relentless, positive attitude in every aspect of life.

Key Skills & Experience

With a background deeply rooted in retail, wholesale, and distribution, e-commerce is not just my profession, it's my passion. I am committed to ongoing learning and constantly updating my skills to stay ahead in the dynamic world of e-commerce.

Attributes like being friendly, hardworking, and reliable, coupled with my eagerness to learn, make me an ideal partner for your e-commerce business. I'm known for my organisational prowess, approachability, multitasking abilities, and meticulous attention to detail.

My key e-commerce skills include:

  • Order management: efficient handling of orders, returns, refunds, and replacement processes.

  • Customer service excellence: providing responsive and empathetic solutions to customer enquiries.

  • Inventory management: keeping stock levels optimised and up-to-date.

  • Purchasing: streamlining product and supply ordering.

  • Quotes & estimates: for service-based e-commerce businesses.

  • Shipment & delivery management: ensuring timely and accurate dispatches.

  • Credit control: diligent in chasing unpaid invoices.

  • CRM & bookkeeping: from customer relationship management to financial record-keeping.

  • Email & diary management: keeping communication and schedules orderly and up-to-date.

  • Data entry & file organisation: ensuring data accuracy and easy accessibility.

  • Project management: overseeing projects with efficiency and foresight.

  • Document creation & formatting: crafting professional, well-organised documents.

  • Ad hoc admin tasks: flexible in handling a variety of administrative duties.

  • Our brilliant virtual assistant Tanya has made a huge difference to the day-to-day running of our giftware business and has a wealth of administrative expertise. We can now focus on creating new collections and developing new partnerships and feel a lot more productive as a result. Thank you!

    Sarah Edmonds, Sarah Edmonds Illustration Ltd.

  • Brilliant and reliable to always deliver quality work. Tanya came and supported us in our Northampton depot and was a star in the admin team. Can be trusted to work on own initiative and guaranteed to hit all deadlines. Definitely would ask her for assistance if I ever need any in the future. Would be an asset to anyone that works with her.

    Sam Birk

Work with Tanya

If you would like to be introduced to Tanya so you can arrange a chat and see if she's the right VA for you, get in touch.