Meet Tanya
Tanya is a dynamic e-commerce specialist with over 15 years of experience in the retail, wholesale, and distribution sectors. Her expertise lies in supporting e-commerce businesses, both service and product-based, handling a spectrum of tasks from customer service to sophisticated order management.
Throughout her extensive career, Tanya has refined her administrative skills to master the intricacies of e-commerce operations. She excels in email and inventory management, making her an invaluable asset for businesses seeking streamlined, efficient processes.
What truly distinguishes Tanya is her passion for exceptional customer service. She combines her extensive knowledge with a compassionate, problem-solving approach, ensuring every client feels valued and supported.
In Tanya’s own words, she tells you a little about herself below so you can get to know her.
Get to know me
Hello, I'm Tanya, your e-commerce admin expert. I'm based in Northamptonshire, where I live with my partner and our twin boys. From a young age, I was fascinated by computers and administration – I even used to play 'office' with my friends!
Today, I am proud to have transformed this passion into a thriving career, with a dedicated home office that's my haven of productivity.
When I'm not assisting businesses in conquering their e-commerce challenges, you'll find me enjoying nature with my family or reigniting my commitment to fitness, reflecting my relentless, positive attitude in every aspect of life.
Key Skills & Experience
With a background deeply rooted in retail, wholesale, and distribution, e-commerce is not just my profession, it's my passion. I am committed to ongoing learning and constantly updating my skills to stay ahead in the dynamic world of e-commerce.
Attributes like being friendly, hardworking, and reliable, coupled with my eagerness to learn, make me an ideal partner for your e-commerce business. I'm known for my organisational prowess, approachability, multitasking abilities, and meticulous attention to detail.
My key e-commerce skills include:
Order management: efficient handling of orders, returns, refunds, and replacement processes.
Customer service excellence: providing responsive and empathetic solutions to customer enquiries.
Inventory management: keeping stock levels optimised and up-to-date.
Purchasing: streamlining product and supply ordering.
Quotes & estimates: for service-based e-commerce businesses.
Shipment & delivery management: ensuring timely and accurate dispatches.
Credit control: diligent in chasing unpaid invoices.
CRM & bookkeeping: from customer relationship management to financial record-keeping.
Email & diary management: keeping communication and schedules orderly and up-to-date.
Data entry & file organisation: ensuring data accuracy and easy accessibility.
Project management: overseeing projects with efficiency and foresight.
Document creation & formatting: crafting professional, well-organised documents.
Ad hoc admin tasks: flexible in handling a variety of administrative duties.
Work with Tanya
If you would like to be introduced to Tanya so you can arrange a chat and see if she's the right VA for you, get in touch.