Meet Mel

Mel is a compassionate Virtual Assistant driven by her zeal to support others, especially those with disabilities, neurodiverse or chronic health issues. Going above and beyond traditional VA tasks, Mel encompasses roles from email detoxes to tailored personal support, aiming to bring relief and balance to her clients' hectic lives.

In Mel’s own words, she tells you a little about herself below so you can get to know her.

Get to know me

Hi! I’m Mel. Nestled in the Vale of Glamorgan, I bring a touch of 'Fri-Yay' to each day of the week with my virtual services, all the way from South Wales. As a mother (of three mischievously adorable "tigers") and a guardian of five fascinatingly giant tortoises – a unique inheritance from my mum – I know firsthand how life’s moments can fly by.

Being forced out of my social services role due to my own disability was a pivotal moment. Instead of letting it define me, I ventured into the VA domain and found my true calling. My passion lies in assisting those grappling with overwhelming tasks, especially if they have special needs or health challenges. It brings me immense joy to act as a ‘Fairy Godmother’, sweeping away chaos and making room for peace.

With a peculiar mix of being a Harry Potter and Marvel aficionado, alongside my talent for creativity, my journey as a VA is as colourful as it is rewarding. Above all, my secret weapon is the compassion and understanding I bring, coupled with a friendly ear. So, if you find yourself sinking beneath tasks or need a dash of magic, I'm here, wand in hand, ready to transform your work-life balance.

Key Skills & Experience

My competencies stretch across an expansive field. With special strengths in inbox management, diary coordination, and community management, I excel in personalising my services. Whether it's navigating the intricate labyrinths of email inboxes, moderating online communities, or offering emotional support, I ensure every task is handled with utmost care.

My knack for Canva design and website development only adds to my diverse skill set, showcasing my creativity. More than just a VA, when you collaborate with me, you gain a dedicated advocate focused on optimising your processes. Whether you need me to spot errors in your documents, assist in event management, or simply need an understanding conversation, I’m there to ensure your needs are prioritised.

My key skills include:

  • Email & diary management: streamline your communications and schedules.

  • Inbox detox & organisation: clear out the clutter for peace of mind.

  • Community management: engage and grow your online community.

  • Canva design: give your brand the visual boost it needs.

  • Website design & support: ensure your online presence stands out.

  • Lifestyle management: personal support tailored to your unique needs.

  • Mel is literally an angel disguised as a VA. I was up against it with a very high workload right before month-end and asked her to help me with monitoring and engaging in a large WhatsApp group. I thought I’d need to teach Mel what needed to be done but we had a 10-minute conversation and she took to it like a duck to water! Mel got my tone of voice straightaway. Everyone was responded to in an approachable, conversational and friendly, but professional manner. She knows how to communicate with many different personalities and I think that’s just because of how she is. She’s very calm, polite and funny. She can handle queries and concerns without flapping - and anything she doesn’t understand she will always ask first because she knows that it’s important to get things right. I’ll not hesitate to ask for Mel’s help in the future and would highly recommend her.

    Terrie Etches, Virtual Assistant

  • I've had the pleasure of working with Mel as both my virtual assistant and support worker. Under her guidance, what once felt like an overwhelming business venture transformed into a smooth and manageable operation. Whether it's taming my inbox or creating business policies, Mel approaches tasks with remarkable attention to detail and efficiency. She's proactive, intuitive, and a quick learner, often going beyond expectations to provide solutions and recommendations. Beyond her exceptional organisational skills and online business acumen, Mel's genuine care and calming presence stand out. She doesn't just execute tasks; she invests herself fully, ensuring my best interests are prioritised. Mel is a joy to collaborate with, and I wholeheartedly endorse her services.

    Lauren Burles, Yoga by Lauren

  • I really enjoy working with Mel. She is kind, calm and compassionate. One of the main reasons I chose to work with her was because of how well we clicked during our initial chat - I think we both could have kept talking for a lot longer! She has supported me well through some poor physical and mental health, always helping me feel better about the situation. She always communicates really well whether it's video, voice, message or email. She comes across in a friendly but also professional way and always gets in contact when she says she will. I find her very easy to talk to including any issues I need to bring up. The administrative tasks I have given her responsibility for (such as filling in and submitting my Access to Work claims every month) she does well with high accuracy and without needing any input from me. I know she is very keen to learn and do a good job and has offered to learn new skills to be more helpful to me.

    Alice Hastie, Sycamore Business Services

Work with Mel

If you would like to be introduced to Mel so you can arrange a chat and see if she's the right VA for you, get in touch.